How fast should you reply to a new enquiry?

People often contact several trades at once and book whoever gets back first. Here’s how to be first without stopping work.

Why speed matters

When someone needs a plumber, a roofer or a cleaner, they rarely ask just one. They send the same message to a few businesses and go with whoever replies first, sounds helpful and seems reliable. Price matters, but by the time you send it, they may already have booked.

Reply in two steps

  1. Acknowledge straight away. A short “thanks, got your enquiry, here’s what happens next” reply. It stops them ringing the next number.
  2. Follow up properly when you’re free. Ask your questions, book a visit or send a price.

A ready-to-use acknowledgement

Instant reply

Hi [Name],

Thanks for getting in touch about [the job]. I’m out on a job right now, but I’ve got your message and I’ll get back to you by [time or day] to talk it through.

If it’s urgent, call me on [phone].

Thanks,
[Your name]
[Business name]

Make it automatic

LeadFlowEase sends that acknowledgement for you the moment an enquiry arrives through your form, in your business name, then reminds you to follow up. See it in the live demo.

More free guides

What to ask on your enquiry formThe questions that get good enquiries without putting people off.How to chase an unpaid invoiceReminder emails from a friendly nudge to a final notice.How to ask customers for Google reviewsTexts and emails that ask for reviews the right way.Free follow-up writerWrite a follow-up for any quote in seconds.

Let LeadFlowEase do the chasing for you.

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